The Team
Operations and Support
LEONEL JOSEPH LISING
Vice President, Operations
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Heads client management and delivery across Infocom’s four delivery sites in Quezon City, Makati City, and Dumaguete City
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Experienced in utilizing quality methodologies, such as ISO 9001 & 14001, Lean Six Sigma, and TQM
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Contributes fifteen years of leadership at Infocom
FRAN CABANLONG
Vice President, Human Resources
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Heads Human Resources functions for Infocom’s 4,800-strong workforce, across all sites
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Experienced in understanding, managing, and improving employee experiences and relationships
ANA LIZA CRUZ-GABRINAO
Associate Vice President, Operations
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Heads operations at Infocom’s Makati City site
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Lean Six Sigma Yellow Belt certified
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Experienced in streamlined campaign development and management
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Contributes 18 years of experience in contact center operations for various international accounts, including Corporate and Consumer Sales, Billing and Customer Service, Media, Collections and Banking, and Campaign Development and Management.
ALTHEA FRANCIA SABLAN
Associate Vice President, Operations
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Heads operations at Infocom’s Munoz and QC site, as well as overall service delivery process of accounts
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Contributes over 17 years of experience in the contact center industry with expertise in strategic planning, development, implementation of operational plans, and service delivery in industries for Customer Care such as Social Media, fulfillment, and technical accounts
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Holds a BS Computer Science degree majoring in Programming from AMA University
JUAN CARLOS NAVARRO
Associate Vice President, Operations
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Heads the service delivery of Infocom’s main Telco account (Hotline)
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Lean Six Sigma Green Belt certified
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Contributes over 18 years of experience in the contact center industry with extensive expertise in service delivery of operations for Sales and Customer Care
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Holds a BA Development Studies degree from the University of the Philippines Manila
ANNE MICHELLE DUNGO-FERNANDEZ
Associate Vice President, Training and Development
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Heads Infocom’s Learning and Development team, creates programs, spearheads digital transformation in learning through innovation projects, and implements training strategies to assist with the company’s training needs.
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Part of Inspiro’s pioneer batch and contributes 21 years of expertise in the contact center industry.
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Holds a BS Commerce degree majoring in International Business from Assumption College
DOREEN LAMZON-CABUG
Associate Vice President, Quality and Compliance
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Heads service excellence in Process Standardization, Quality Methodologies, Compliance Control, and Risk assessment.
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Lean Six Sigma Green Belt certified
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Contributes over 17 years of experience in the contact center industry with extensive experience in training and quality, handling industries such as energy, cable and satellite, and banking and financial services.
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Holds a BS Computer Engineering degree from the Technological Institute of the Philippines.
SHARON SANTOS
Associate Vice President, Workforce Management
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Heads Capacity Planning and strategic execution to generate maximum revenue, which incorporates keen implementation of topline and bottom-line optimization
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Contributes 20 years of experience in workforce management, spanning both international and domestic accounts
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Holds a BSBA degree, majoring in Computer Management from Colegio de San Juan de Letran Intramuros Manila
Executive Team
YUJI HAMAMOTO
President and Chief Executive Officer
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Contributes 30 years of diversified, international management experience, from various businesses of giant conglomerate Mitsui & Co.
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Held senior-level positions in sales & marketing, finance & investments, trading, project development & implementation, and operations management, in the ICT and electronics business sector
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Has worked extensively across Asia, North America, South America, the Middle East, Eastern Europe, Russia, and CIS countries
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Was previously Chief Strategic Officer at Inspiro
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Holds a BA in Political Science from Keio University, Tokyo, Japan
ROMMEL REGINO
Chief Operations and Sales Officer
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Drives our global sales and business development efforts
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Manages delivery across 12 global operations
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Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
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Has over 15 years of experience in BPO and Manufacturing
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Was Head of Voice for the Hubs, ANZ Global Services
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Was President and CEO of WNS GS Philippines
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Holds a BS in Industrial Management Engineering from De La Salle University
RYAN LAUREANO
Chief Administrative Officer and General Counsel
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Responsible for our legal affairs, facilities administration, and travel desk
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Has overseen management, development, and expansion of our global offices
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Contributes over 15 years of legal experience related to the BPO sector
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Was Country Counsel for companies engaged in offshoring and outsourcing
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Sits on the Board of Directors of Inspiro Relia, Inc.
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Holds a Juris Doctor degree from Ateneo de Manila University
TAKANORI ASAKO
Chief Finance Officer
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Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
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Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
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Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
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Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan
MARVIN VICTORIANO
Chief People Officer
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Heads all our HR and Quality programs across the Philippines, Australia, the United States, and Nicaragua
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Contributes 20 years of experience as an HR professional
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Was Director of Human Resources for Transcom Worldwide, Philippines
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Was Executive Director of Human Capital Delivery at TeleTech Philippines
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Holds a BA (cum laude) in Journalism from the University of the Philippines, Diliman
RICELLE MATTI
Chief Information and Corporate Planning Officer
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Currently responsible for the service delivery of Asia-Pacific accounts
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Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
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Extensive experience in operations, quality, and training
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Lean Six Sigma certified practitioner
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Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
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Holds an AB Psychology degree from De La Salle University
MAY DIZON
Chief Communications and Marketing Officer
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Heads Inspiro’s global marketing and corporate communication functions
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Contributes 25 years of expertise in strategic communications, across various sectors
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Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
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Responsible for our successful awards program, helping us win over 100 accolades
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Holds a BA (cum laude) in Mass Communications from Enverga University
NORICHIKA KUZUHARA
Chief Governance Officer
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Responsible for creating and implementing Corporate Governance measures, and strengthening compliance response windows
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Spearheads Investor Relations
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Contributes over 30 years’ leadership experience in Finance, Accounting & Tax, and Corporate Planning & Administration, at Mitsui & Co.
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Worked extensively in various countries in the Asia-Pacific, European, African, and Middle East regions
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Holds a degree in Political Science and Economics from Waseda University
ALY ANTONIO
Senior Vice President, Global Sales and Customer Success
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Extensive background in Business Development, Operations, and Quality
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Previously responsible for the company’s Telco programs as Vice President for Operations
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Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
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Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
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Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University