
The Team
Operations and Support

JUSTIN PAMINTUAN
Vice President, Operations
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BPO industry veteran with over 15 years working with both domestic and international clients
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Expert in managing client-centric processes focused on customer satisfaction, CX journey mapping, business intelligence, analytics, client-vendor relations, and strategic partnerships.
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Leads the initiation of new programs and projects.
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Certified Lean Six Sigma Green Belt

ANA LIZA CRUZ-GABRINAO
Associate Vice President, Operations
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Lean Six Sigma Yellow Belt certified
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Experienced in streamlined campaign development and management
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Contributes 18 years of experience in contact center operations for various international accounts, including Corporate and Consumer Sales, Billing and Customer Service, Media, Collections and Banking, and Campaign Development and Management.

JUAN CARLOS NAVARRO
Associate Vice President, Operations
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Heads the service delivery of Infocom’s main Telco account (Hotline)
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Lean Six Sigma Green Belt certified
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Contributes over 18 years of experience in the contact center industry with extensive expertise in service delivery of operations for Sales and Customer Care
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Holds a BA Development Studies degree from the University of the Philippines Manila

ANNE MICHELLE DUNGO-FERNANDEZ
Associate Vice President, Training and Development
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Heads Infocom’s Learning and Development team, creates programs, spearheads digital transformation in learning through innovation projects, and implements training strategies to assist with the company’s training needs.
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Part of Inspiro’s pioneer batch and contributes 21 years of expertise in the contact center industry.
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Holds a BS Commerce degree majoring in International Business from Assumption College

DOREEN LAMZON-CABUG
Associate Vice President, Quality and Compliance
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Heads service excellence in Process Standardization, Quality Methodologies, Compliance Control, and Risk assessment.
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Lean Six Sigma Green Belt certified
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Contributes over 17 years of experience in the contact center industry with extensive experience in training and quality, handling industries such as energy, cable and satellite, and banking and financial services.
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Holds a BS Computer Engineering degree from the Technological Institute of the Philippines.

SHARON SANTOS
Associate Vice President, Workforce Management
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Heads Capacity Planning and strategic execution to generate maximum revenue, which incorporates keen implementation of topline and bottom-line optimization
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Contributes 20 years of experience in workforce management, spanning both international and domestic accounts
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Holds a BSBA degree, majoring in Computer Management from Colegio de San Juan de Letran Intramuros Manila
Executive Team

YUJI HAMAMOTO
President and Chief Executive Officer
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Contributes 30 years of diversified, international management experience, from various businesses of giant conglomerate Mitsui & Co.
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Held senior-level positions in sales & marketing, finance & investments, trading, project development & implementation, and operations management, in the ICT and electronics business sector
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Has worked extensively across Asia, North America, South America, the Middle East, Eastern Europe, Russia, and CIS countries
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Was previously Chief Strategic Officer at Inspiro
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Holds a BA in Political Science from Keio University, Tokyo, Japan

ROMMEL REGINO
Executive Vice President and Chief Operating Officer
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Drives our global sales and business development efforts
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Manages delivery across 12 global operations
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Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
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Has over 15 years of experience in BPO and Manufacturing
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Was Head of Voice for the Hubs, ANZ Global Services
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Was President and CEO of WNS GS Philippines
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Holds a BS in Industrial Management Engineering from De La Salle University

TOSHIYUKI YAMAZAKI
Chief Strategy Officer and Chief Governance Officer
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Responsible for creating and implementing Corporate Governance measures, and strengthening compliance response windows
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Spearheads Investor Relations
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Contributes over 30 years of leadership experience in Operations, Finance, Accounting & Tax, Corporate Planning & Administration in different industries such as Telecommunications, and BPO at Mitsui & Co.
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Worked extensively in various countries in the Asia-Pacific, European, and Middle East regions
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Holds a degree in Foreign Studies from Tokyo University

RICELLE MATTI
Chief Information Officer
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Currently responsible for the service delivery of Asia-Pacific accounts
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Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
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Extensive experience in operations, quality, and training
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Lean Six Sigma certified practitioner
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Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
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Holds an AB Psychology degree from De La Salle University

TAKANORI ASAKO
Chief Finance Officer
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Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
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Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
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Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
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Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan

MAY DIZON
Chief Communications and Marketing Officer
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Heads Inspiro’s global marketing and corporate communication functions
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Contributes 25 years of expertise in strategic communications, across various sectors
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Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
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Responsible for our successful awards program, helping us win over 100 accolades
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Holds a BA (cum laude) in Mass Communications from Enverga University

ALY ANTONIO
Senior Vice President, Sales and Sales Support
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Extensive background in Business Development, Operations, and Quality
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Previously responsible for the company’s Telco programs as Vice President for Operations
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Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
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Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
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Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University

LEONEL JOSEPH LISING
Senior Vice President, Site Delivery and Services
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Oversees service delivery across Inspiro and Infocom’s global sites
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Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
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Contributes fifteen years of leadership to drive operational excellence

JP MERIS
Senior Vice President, Operations
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Oversees operations and client management for Inspiro’s anchor account
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Leads a multi-awarded service delivery team from the United States and the Philippines
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Gold Stevie® Award winner for Customer Service Management Team of the Year
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Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
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Contributes 20 years of experience in the contact center industry
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Domain expert in media & entertainment, travel, and financial industries
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Part of the core team that launched Telstra when they first outsourced to the Philippines
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Holds a BS Psychology degree from Miriam College

STANLEY DY
Senior Vice President, Operations
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Responsible for service delivery of various international accounts for Inspiro
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Manages a global team from the United States, Nicaragua, Romania, and the Philippines
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Brings over 20-years of experience from global BPO companies
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Led teams to win various awards and citations from clients; Stevie® Award winner for Customer Service
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Spearheads Inspiro’s new Business Analytics Solutions offering
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Holds an MBA from the Ateneo School of Business
Site Operations

JESSICA JAPSON
Site Director, Circuit Makati

ALTHEA SABLAN
Site Director, Muñoz

SUZANNE BASCARA
Site Director, Dumaguete