Blog

Infocom, a Customer Experience (CX) management leader in the Philippines, was recognized in the Customer Service Management Planning & Practice category at the recent 11th Annual Asia-Pacific Stevie Awards in Manila.

How can new and established banks maintain the human touch in an increasingly digital landscape? How can they leverage data without compromising on privacy? And most importantly, how can they ensure that their CX initiatives are reactive and proactive, anticipating customer needs before they arise?

Having the right strategy in place is pivotal for enhancing CX. This begins with a deep understanding of your customer base, their needs, expectations, and pain points, laying the foundation for an effective CX strategy.