Infocom Privacy Policy

Last Updated:  June 2020

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Contents

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1. Introduction and Overview

2. Updates to this Privacy Policy

3. Information We Collect About You and How We Collect It

4. How We Use Your Information

5. How We Share Your Information

6. Cookies and Similar Technologies

7. How We Protect Your Information

8. Retention and Disposal of Your Information

9. Your Communications Preferences

10. Your California Privacy Rights

11. International Transfers

12. Additional Disclosures for Data Subjects in the EEA, the U.K., and Switzerland

13. Children’s Privacy

14. Integration of Third-Party Platforms and Services

15. Contact Us

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1. Introduction and Overview

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Infocom Technologies Inc. (“Infocom,” “we,” “us,” or “our”) is a business process outsourcing and managed information technology provider, and at the core of our business is sound data governance and security principles. We respect the privacy of our customers, their clients, and the visitors to our website (“Site”) and facilities, and we are committed to protecting data privacy through our compliance with this privacy policy (“Privacy Policy”). 

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This Privacy Policy describes how Infocom collects, stores, uses, and protects your information when you visit our offices; engage with us in writing or orally, such as in person or over the phone; and use our Site or any other website, features, or content that direct the viewer to this Privacy Policy and that are owned and operated by Infocom or its respective subsidiaries and affiliated companies. It also describes the rights you have in relation to your personal information.

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By using our Site, you understand that collection and use of your personal information will be made in accordance with this Privacy Policy.  If you do not feel comfortable with any part of this Privacy Policy, please discontinue use of the Site or engaging with Infocom immediately.

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If you have questions about this Privacy Policy or our practices, we invite you to send us inquiries or feedback as described in the “Contact Us” section below.  

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Please note that when we are processing or interacting with your personal information on behalf of our customers, all questions and requests in relation to your personal information should be directed to the customer under whose direction we are providing our business services. 

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2. Updates to this Privacy Policy

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This Privacy Policy went into effect on the “Last Updated” date noted near the top of this page.  We may update this Privacy Policy from time to time. We will notify you of any modifications to this Privacy Policy that might materially affect your rights or the way that we use or disclose your personal information prior to such a change.  We encourage you to look for updates and changes to this Privacy Policy by checking the “Last Updated” data when you access our Site.

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3. Information We Collect About You and How We Collect It

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Infocom collects personal information when you interact with our Site or otherwise engage with us in-person, over the phone, or offline. Personal information is any information that identifies or makes an individual identifiable. The definition of personal information depends on the applicable law based on your physical location. Only the definition that applies to your physical location will apply to you under this Privacy Policy.

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The types of personal information that we may collect about you include, but are not limited to: information you provide to us, information collected automatically about your use of our Site, and information from third parties.

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a) Information You Voluntarily Provide Us.  The personal information that we collect from you may include:

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• Account Registration: information relating to the creation of an account on one of our Site, such as first and last name, email address, postal address, telephone number and/or a unique individual password; 

• Form Submissions:  information that you provide by filling in forms that we make available on the Site, including contact information, company, title, and country in order to request white papers, register for events, or to request information for assistance;

• Mailing List Sign-Ups:  information relating to our newsletter sign-up page, including your email address;

• Technical Support and Customer Service:  information you provide when you report a problem with the Site or otherwise communicate with us by email, via our Site, by telephone, in writing, or through other means, including any records and copies of your correspondence that you provide; 

• Third-Party Contact Information:  the name and email address of individuals to whom you send information via our Site; and

• Job Applications:  your name, email address, phone numbers, and any attachments you upload as part of applying for open positions posted on our Careers webpage or elsewhere.

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b. Information We Collect Automatically.  As you navigate through our Site or otherwise interact with Infocom, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

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• Information About Your Use of the Services: when you browse our Site, our systems automatically collect information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, domain names, referring and exit pages and URLs, platform type, pages viewed and the order of these page views, the amount of time spent on particular pages, and the date and time of your request.

• Device Information: if you access the Site through a mobile device (e.g., a smart phone or tablet), we may be able to identify the general location of your mobile device, your mobile device’s brand, model, operating system, resolution, screen size, system version, mobile network information, and your mobile device’s advertising ID.

• Performance Data:  we may collect information about your preferences to make your use of the Services more productive, via the use of cookies or similar tracking technologies, as described in more detail in this Privacy Policy.

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c. Information We Collect from Third Parties.  When you interact with our Site or accounts on a social media platform, we may collect the personal information that you or the platform make available to us on that page or account, including your social media account ID and/or user name associated with that social media service, your profile picture, email address, friends list or information about the people and groups you are connected to and how you interact with them, and any information you have made public in connection with that social media service.

 

The information we obtain depends on your privacy settings on the applicable social media service; we will comply with the privacy policies of the social media platform and we will only collect and store such personal information that we are permitted to collect by those social media platforms. When you access our Services through social media channels or when you connect our Services to social media services, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy.

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4. Why We Collect Your Information

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Infocom uses your information for business and commercial purposes, including to provide the customer experience, automation, and strategic services offerings that you request; to perform customer service functions; for security and fraud prevention; for marketing and promotional purposes; and to perform website analytics.

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We may use the information we collect about you in the follow ways:

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a.  To Provide You Our Services:  providing any services or products that you request or purchase in connection with the Site, such as to process your application, fulfill our contracted for services, and for billing and collection;

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b.  To Provide You with Service-Related Communications:  contacting you regarding the administration of any features or functions of the Site you have registered to use, and notifying you about changes to our Site and services, our policies, terms or any products or services we offer or provide though our Site;

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c.  To Provide Customer Support or to Respond to You:  providing you with notices about your account, including expiration and renewal notices, and responding to your questions or other requests;

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d.   To Send You Marketing and Promotional Emails: contacting you with newsletters, marketing or promotional materials and other information that may be of interest to you based on the services that you already use or the offerings that you have already purchased or inquired about, unless you have opted not to receive such information; 

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e.  For Internal Use and Services Improvement:  accumulating and reporting aggregate, statistical information in connection with the Site and user activity, including determining which features and services users like best to help us operate, enhance and improve our Site;

 

f.   To Enforce Compliance with Our Agreements or Policies: keeping you secure and safe while interacting with us or using our Site, which requires us to process your personal information in accordance with this Privacy Policy to combat spam, malware, malicious activities, fraud, or security risks, as part of our ongoing maintenance and enforcement of our security measures;

 

g.  To Maintain Legal and Regulatory Compliance: processing personal information to pay our taxes, fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary to manage risk under applicable law;

 

h.  For Customization:  saving your user account, registration and profile data or other personal information (so you do not have to re-enter it each time you visit or use the Site); tracking your return visits to and use of our services; and/or otherwise customizing what you see when you visit and use the Site;

 

i.  For Research Purposes: for research purposes and to provide reporting for external clients and business partners that does not contain personal information;

 

j.  With Your Consent: for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related products requested, with your permission or upon your direction; and

 

k.  For Employment Purposes:  processing job applications, including to communicate with you and to conduct applicant and employment-related statistical evaluation and record-keeping.

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5. How We Share Your Information

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We share your information as needed to fulfill the purposes described in this Privacy Policy and as permitted by applicable law.  We may share your information in the following circumstances:

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a. Within Our Corporate Organization.  We may share information between and among Infocom subsidiaries and affiliated companies for purposes of management and analysis, decision making, and other business purposes, such as processing orders and expanding service offerings;

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b. When We Work with Service Providers.  We may share your information with service providers that provide us with support services, such as website hosting, email and postal delivery, service delivery, analytics, and conducting academic research; [For SEO and analytics purposes] 

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c. Corporate Transactions.  We may disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred.  By engaging with Infocom or using our Site, you understand and agree to our assignment or transfer of rights to your personal information;

 

d. As Required by Law.  We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe that the disclosure will help us protect the rights, property, or safety of Infocom or our customers;

 

e. With Advertising and Marketing Partners.  We may disclose your information, including non-directly identifiable cookie IDs and other device identifiers, with advertising and marketing partners, in order to advertise our services and to assess, develop, and provide you with promotions and special offers that may interest you; [We don’t do retargeting/remarketing campaigns]

 

f. With Your Consent.  We may disclose your personal information for any purpose with your consent; and

 

g. When the Information Does Not Identify You.  We may share your information in a way that does not directly identify you. For example, we may share information about your use of our Site in a manner that does not identify you, or we may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.

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6. Cookies and Similar Technologies

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We and business partners we allow on our Site may use a variety of technologies to collect information about your device and use of our Site, including cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

 

For instance, we use cookies:

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• to understand and save users’ preferences for future visits;

• to keep track of advertisements; and

• to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

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You may be able to reject cookies, web beacons, entity tags and HTML5 local storage by adjusting the appropriate settings in your browser.

 

a. Browser Settings.  Each browser is different, but many browsers have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed, or allow you to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser.

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Please note that if you turn cookies off, some features of the Site will be disabled, will not run as efficiently, or may not function properly.

 

b. Google Analytics.  For more information, click here on how to opt-out of tracking technology from Google Analytics.

 

c. Interest-Based Advertising Opt-Outs.  Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain website where people can opt out of interest-based advertising from their members for a particular web browser. To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal here or visit the NAI’s opt-out portal here. Residents of the European Union may opt-out of online behavioural advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting Your Online Choices website.

 

d. “Do Not Track” Technology.  Some newer web browsers have a “Do Not Track” preference that transmits a “Do Not Track” header to the website you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track” signals, as there is no standard for how online services should respond to such signals.

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7. How We Protect Your Information

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Infocom protects your information using administrative, technical, and physical security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. For example, our Site are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. In addition, we use regular malware scanning, secure networks, and strive to ensure that information is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

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We have also invested in the people, processes, and technology (e.g., tools and systems) to become ISO 27001 certified, having undergone independent, expert audits of whether our organization’s personal information is sufficiently protected, meeting ISO’s management system standards.

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However, no system can be guaranteed to be 100% secure, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices at all times.

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8. Retention and Disposal of Your Information

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We store personal information as needed to accomplish the purposes identified in this Privacy Policy and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements.  The storage period may extend beyond the term of your relationship with Infocom.

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When personal information is no longer needed, or in any event, after legal authority to retain it has expired, personal information will be destroyed, in accordance with local law and pursuant to procedures established in relation to the relevant Infocom system or process.

 

9. Your Communications Preferences and Account Management

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In order to provide service to you, we may send you communications related to your transactions, security, or the administration of the Site. From time to time, we may also send you other messages or updates about Infocom, our Site, and our service offerings or other activities. If you do not wish to receive non-transaction or security-related communications from us, you may opt-out by clicking the “unsubscribe” link in the communication or by contacting us as specified in the “Contact Us” section below. Please note that if you opt out of receiving communications from us, we may still send you service communications such as emails about your account or the status of your application. 

 

10. Notice to California Residents

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This section applies solely to individuals who reside in the State of California.  The purpose of this section is to inform California residents (“consumers” or “you”), at or before the time of collection of personal information (as defined in California Civil Code Section 1798.140(o)), about our data collection practices and your privacy-related rights under California law, including the California Consumer Privacy Act, as amended (“CCPA”). Your “right to know” about personal information collected, used, and disclosed by Infocom includes what categories of personal information we collect from you and the purpose for its collection; how we use those categories of personal information; and how we share the personal information you provide us.

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In the preceding twelve months we may have disclosed these categories of personal information for a business purpose:

 

• Identifiers

• Personal information categories listed in the CCPA

• Commercial information

• Internet or similar electronic network activity

• Professional or employment-related information

• Education information

• Inferences drawn

 

 

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